At Redmond Regional Medical Center, we are committed to providing you with the best available healthcare along with convenient and reliable billing services. Our financial services office will gladly assist you in resolving any questions that you may have. You may phone them at (800) 605-1486 from 8:00 AM to 6:00 PM Monday through Friday. The Business Office is located at 501 Redmond Road, Rome, Georgia. Correspondence regarding your bill should be mailed to Redmond Regional Medical Center, P.O. Box 923508, Norcross, GA, 30010-3508.

It is important to remember that your hospital bill covers services provided by the hospital: room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician: X-rays, laboratory tests, medical supplies and oxygen. The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician assistants. You will receive separate bills from these physicians.

Our financial services office can resolve any questions that you may have. Redmond Regional Medical Center looks forward to serving you in the future.

Financial Procedures

1. We verify your insurance coverage and determine
   the benefits the day following your admission to
   the hospital. We are then able to estimate your
   portion of the total bill.
   
   
2. If your insurance carrier participates with us
   through a managed care program, we are able
   to give you a very accurate figure because the
   contracts usually allow a certain amount per day.
   
   
3. If we are estimating you owe any portion of the
   bill, you will be asked to stop by the cashiers'
   office upon discharge to setup monthly payments
   unless prior arrangements are made.
   
   
4. To make your discharge easier, we highly
   recommend that a family member come to the
   cashiers' office before the patient is actually
   leaving.
   
   
5. If you are in a private room or a suite, there is
   a price difference. Most insurance companies
   do not cover the private room difference so you
   will be asked to pay that amount prior to your
   discharge.
   
   
6. If you are age 50 or older, we have a Senior
   Friends program that may be of benefit to you.
   There are many benefits--the most noted are:
   4 free-meal tickets for inpatients, and a private
   room at semi-private rates when available.
   
   
7. If you do not have insurance, you will be asked to
   fill out a financial worksheet. These worksheets
   ask information about your finances. They are
   then reviewed and compared to our guidelines.
   If you meet the requirements, you may qualify
   for a 100% adjustment of your bill; if you do not
   qualify for the 100%, you may qualify for a partial
   adjustment if you agree to pay the remaining
   balance.